Yes. Most pieces are made after you place your order and finished by hand in our workshop. We also keep a small number of pieces in stock.

Materials vary by design and may include genuine cowhide, sheepskin, embossed leather, genuine snakeskin, patent leather, PU or alternative leather, chains, stainless steel, and zinc-alloy hardware.

Genuine leather naturally varies in grain, texture, tone, creasing, and markings.

Those differences are part of the material—not defects—and make each piece slightly different.

Yes. Custom sizing is included at no extra charge whenever the design can be adjusted to your measurements.

Use a soft measuring tape and measure close to your body without pulling too tightly.

Check the product page and Size Guide before ordering. Need help? Email [help@commandhandcrafted.com] and we’ll send illustrated measuring instructions.

Yes. leave your neck measurement in the order notes or contact us before ordering.

Custom sizing, available leather colors, and standard gold- or silver-tone hardware changes are usually included.

Engraving, specialty letters, charms, added components, rare materials, and major design changes may cost extra.

Yes. Send them through our Contact form or email [custom@commandhandcrafted.com]. We’ll use them to understand your direction and create something that still feels like COMMAND.

Yes. For custom projects, we’ll send an approximate visual before production and a photo of the finished piece before shipping.

Standard Pieces: 3–5 business days
Customized Pieces: 7–10 business days
Fully Custom Designs: 10–15 business days

Email us within 24 hours of ordering.

Once production begins, your order can’t be changed or canceled.

Custom-sized, engraved, personalized, and otherwise customized pieces are final sale.

If your order arrives damaged or different from what we confirmed, contact us within 7 days of delivery.

Reach out and we’ll let you know whether the piece can be altered.

Alteration and shipping fees may apply.

Yes. We’ll email tracking as soon as your order ships. It may take up to 48 hours for the first update.

For most supported destinations, applicable taxes and duties are prepaid. Most customers won’t be charged anything extra at delivery.

Keep it away from prolonged moisture, sweat, perfume, alcohol, high heat, and direct sunlight.

Visit our Leather Care page for full instructions.

Order Support: [help@commandhandcrafted.com]
Custom Projects: [custom@commandhandcrafted.com]

We monitor messages daily and aim to reply within 24 hours.