RETURNS & ORDER ISSUES
Most COMMAND pieces are made or finished specifically for each order. Our general policy is that all sales are final, and we do not accept voluntary returns for change of mind.
If your order arrives damaged, defective, incomplete or different from what you ordered, contact us within 7 days of delivery. We’ll review the issue and make it right.
This policy does not limit any consumer rights that cannot legally be excluded in your country or region.
·24-HOUR CHANGES
Need to make a change? Contact us within 24 hours of purchase.
Once production begins, the order can no longer be changed or canceled.
·REPORT WITHIN 7 DAYS
If your order arrives damaged, defective, incomplete or incorrect, contact us within 7 days of delivery with clear photos or video.
·WE’LL MAKE IT RIGHT
Depending on the issue, we may offer a repair, replacement, remake, partial refund or full refund.
Frequently Asked Questions
Email us within 24 hours of placing your order if you need to make a change or cancel.
Once production begins, your order can’t be changed or canceled.
Our general policy is that all sales are final. We do not accept voluntary returns or exchanges for change of mind, personal preference or an item no longer being wanted.
This does not apply when an item arrives damaged, defective, incomplete or different from what was ordered, or when applicable law provides rights that cannot be excluded.
You can contact us through our contact page! We will be happy to assist you.
Customers are responsible for checking all submitted measurements before placing an order.
For chokers, wrist pieces and ankle pieces, enter the final size you would like us to make after adding your preferred wearing allowance. We will not add any additional allowance.
If an incorrect measurement was submitted, contact us as soon as possible. When technically possible, we may offer a paid alteration. The customer is responsible for return and reshipping costs related to an incorrect submitted measurement.
Inspect your order when it arrives.
If it’s damaged, defective, incomplete, incorrect, or different from the custom details we confirmed, email help@commandhandcrafted.com within 7 days of delivery.
Include:
· Your order number
· A short description of the issue
· Clear photos of the item and packaging
· A short video if it helps show the problem
Depending on the issue, we may repair, remake, replace, partially refund, or fully refund the piece.
If the problem is our responsibility, COMMAND will cover reasonable return or replacement shipping costs.
Contact us before sending anything back.
If a return or alteration is approved, we’ll email the correct return instructions. Our registered business address is not a return address.
Packages sent without authorization or sent cash on delivery may be refused.
Approved refunds are sent to the original payment method within 10 business days.
Your bank or card provider may need additional time to post the funds to your account.
Nothing in this policy limits any consumer rights that can’t legally be excluded in your country or region.
Where the law gives you a right to withdraw from an eligible non-personalized purchase, we’ll honor that right.
Products made to your specifications or clearly personalized may be excluded where permitted by law.