Shipping
Most COMMAND pieces are made after your order is placed. Processing time and shipping time are calculated separately.
Once your order has been completed and inspected, you’ll receive a shipping confirmation email with tracking information.
MADE TO ORDER
Most pieces are made after your order is placed.
Standard designs: 3–5 business days
Customized size, color or hardware: 7–10 business days
Fully custom designs: 10–15 business days
TRACKED SHIPPING
We ship worldwide with tracking.
Tracking information will be emailed once your order has been dispatched and may take up to 48 hours to show its first update.
DUTIES & TAXES
Duties and taxes are prepaid for most supported destinations, so most customers will not be asked to pay an additional import charge upon delivery.
Any destination-specific charges or exceptions will be shown at checkout where available.
HOW MUCH IS SHIPPING?
Standard worldwide shipping is $5.99 USD.
Standard worldwide shipping is free on orders over $100 USD.
| Destination | Standard Shipping |
|---|---|
| United States | 7–12 business days |
| United Kingdom | 5–10 business days |
| European Union | 7–12 business days |
| Canada | 8–12 business days |
| Australia & New Zealand | 8–14 business days |
| Japan, South Korea & Singapore | 6–10 business days |
| Other destinations | 10–20 business days |
| Brazil & selected remote areas | 15–30 business days |
Delivery estimates begin after production is complete.
These timeframes are estimates rather than guaranteed delivery dates. Customs processing, severe weather, peak-season volume, remote-area delivery and carrier disruptions may cause delays.
Frequently Asked Questions
Ready-to-ship items are normally dispatched within 3–5 business days.
Made-to-order items normally require 7–15 business days before dispatch.
Complex custom orders may require additional time.
The estimated production time will be confirmed before the order enters production.
Processing times may be longer during new releases, holidays, promotional periods, or periods of high order volume.
We’ll email your tracking information as soon as your order ships.
It may take up to 48 hours for the first tracking update to appear.
For most supported destinations, applicable import taxes and duties are prepaid.
Most customers won’t be asked to pay anything extra at delivery. If prepaid service isn’t available for your destination, we’ll disclose any known charges whenever possible.
Email [help@commandhandcrafted.com] within 24 hours if you need to update your address.
Once your order ships, we can’t guarantee that the carrier will accept an address change.
If a package is returned because of an incorrect or incomplete address, refusal, or failure to collect it, the customer is responsible for reshipping costs.
Carriers sometimes mark packages as delivered before the final handoff.
Please wait 3 business days and check with household members, neighbors, building staff, and the local carrier.
If the package still hasn’t turned up, email [help@commandhandcrafted.com]. We’ll open an investigation with the carrier before determining the next step.
If tracking has stopped updating for an extended period, contact us with your order number.
We’ll review the tracking history and open an investigation with the carrier when appropriate. If the package is confirmed lost in transit, we’ll arrange a replacement at no additional charge.
NEED HELP WITH A SHIPMENT?
Email help@commandhandcrafted.com with your order number and we’ll get back to you within 24 hours.